General Help


What browsers are supported by this application?
I am having trouble logging in.
How do I change my account information?

Listing or Advertising Help


How do I advertise or list my property?
I have used up all of the listings available in my package. Who do I contact to buy another package?
When will my property listing be "live" on the site or visible to others?
How can I find out how many times property seekers have viewed my property?
My property does not appear to be getting any page views, what is wrong?
How do I upload a Photo to my property listing?
What size/type of photo or picture can I upload?
Can I cut and paste the property description from another file?
How can I format my property in html to be more attractive?
What is the "Name this Property" field for?
What's the difference between a Listing Price and the Original Listing Price?
On My Listings, what do the Copy, Delete, Renew, Reactivate and Deactivate buttons do?

Real Estate Agent Account Help


How do I create a Marketing Profile and what is it for?
How do I include a logo in my Marketing Profile?
What html is allowed in my profile description?


Searching Help


How can I select multiple Property Types in my search?
What is a Saved Search and how does it work?
How do I change the settings on my Saved Searches?
What does the E-Mail Alert status mean?
How do I save a property so I can view it later?
What is the Buyer Profile used for?

I have reviewed the FAQ's but I cannot find an answer to my question.






General Help

What browsers are supported by this application?

  • Mozilla 1.1 +
  • Internet Explorer 5.0, 5.5, 6.0+ for the PC
  • Netscape 6.2, 7.0+ for the PC
  • Mac Safari


I am having trouble logging in.
Go to your login page and enter your Email address and password. If you have forgotten your password, click on the 'Forgot your password?' link and we will Email it to you.


How do I change my account information?
Once you are logged into your account, you will see a button . This will take you to the Account Information page where any of your information can be changed/updated. Once you have made your changes click on the button to save your changes.


Listing or Advertising Help

How do I advertise or list my property?
You will first have to set up an account selecting the checkbox for "Advertising Your Property" for the "What are you interested in?:" section. Once you save your account information page you will be sent to the "Listing Details" page. From here you can post your property advertisement. If you alread have an account set up you can skip the account setup page and login to your existing account. Once you are logged in, you will see a section "Advertising." Within this section you will select the "Create a New Listing" option to go through the property posting process.


I have used up all of the listings available in my package. Who do I contact to buy another package?
Please contact your sales representative to purchase another package.


When will my property listing be "live" on the site or visible to others?
There are five update times throughout the day. If your property listing is posted before the update time, it will be be "live", or visible, to others once the update is finished. The update times (Pacific Standard Time) are 4AM, 7AM, 10AM, 2PM, and 8PM. The updates usually last up to two hours.


How can I find out how many times property seekers have viewed my property?
On the login landing page you will see an option under "Advertising" for "Check Responses to your Listings." This will take you to the "Listings Report" page where you can obtain information on the performance of your property listing.


My property does not appear to be getting any page views, what is wrong?

  • Fill in all of the applicable fields
  • Make sure your price contains numbers only - number words (ie: 'million', 'thousand') are not searchable
  • include attractive photos of the property
  • beef up the property description with information about the property itself, the community, surrounding area, schools or commute time to various places.
  • Update the property 'post date' often by logging in and re-saving the property.


How do I upload a Photo to my property listing?
When you post your property there is an button. Select the "Manage your Listings" option From "Advertising" section. From there edit your property through the 'Edit posting' button. Under the property description is a photo area.

Select the directory that your photo is in. Double click the photo. The browse window will go away and your directory and file name should appear in the blank. Click . In a moment, a small version of the photo will appear in the photo section.


What size/type of photo can I upload?
We support .jpg and .gif formats. Photos must be 320 x 240 or smaller and the file size must be less than 2M.


Can I cut and paste the property description from another file?
You may copy/cut and paste from a text format only. Save your document as a text document, open it in a text editor, copy and paste into the form. This will prevent any formatting issues.


How can I format my property in html to be more attractive?

<b>elephant</b> will give you bold : elephant
<i>elephant</i> will give you italics : elephant
<u>elephant</u> will give you underline : elephant

1. Make sure that each beginning tag has an end tag where you wish the formatting to end.
2. These can also be combined.
<b><i><u>elephant</u></i></b> will give you this : elephant

You may also format your paragraph as follows:
<br> will insert a line break
<p>elephant</p> will put elephant into a 'paragraph' seperated from other paragraphs much like this paragraph is seperated from the paragraph above, regarding font formatting.



When posting your property listing you will include the Contact Information you would like to include with the listing under the "CONTACT INFORMATION" section of the "Listing Details" page.


What is the "Name this Property" field for?
This allows you to designate a "Name" for each Property listing you post. This will provide a distinct "Name" for each property to make it easy for you to distinguish which Property Listing is which in the "Manage your Listings" section.


What's the difference between a Listing Price and the Original Listing Price?
The Listing Price is the current asking price for the property listing. The Original Listing Price is the price originally asked for when the property was initially listed. The Listing Price could be more or less than the Original Listing Price depending on the market conditions.


On My Listings, what do the Copy, Delete, Renew, Reactivate and Deactivate buttons do?
- creates a new, identical property

- deletes the property from the live site as well as your property manager. The property will no longer be editable or renewable.

- renews an expiring property.

- reactivates a deactivated job. This button will not renew a property.temporarily removes a property from the live site. This property may still be reactivated at a later time.

- temporarily removes a property from the live site. This property may still be reactivated at a later time.


Real Estate Agent Account Help


How do I create a Marketing Profile and what is it for?
Under the "Advertising" section you will select the "Edit your Marketing Profile" option. That will take you to the Marketing Profile page where you can input all of your Marketing information.


How do I include a logo in my Marketing Profile?
Under the "Advertising" section you will select the "Edit your Marketing Profile" option. That will take y ou to the Marketing Profile page where you can input a Logo/Picture that will be resized to 120 x 160. Simply click on the "Browse" button to browse your computer for the Logo/Picture you would like to upload.


What html is allowed in my profile description?
Simple html is allowed in the profile description area. This would include; bolding, underlining, italics etc.


Searching Help


How can I select multiple Property Types in my search?
When selecting multiple Property Types, simply check all applicable boxes next to the Property Type you wish to search.


What is a Saved Search and how does it work?
A saved search is a search that is accessible through your "Manage your Saved Searches" in the "Searching" section of your account. This allows you to save frequently conducted searches so you don't have to fill out the search for each time you want to conduct that search.


How do I change the settings on my Saved Searches?
Editing/Changing the setting on your Saved Searches is available through your "Manage your Saved Searches" in the "Searching" section of your account. To Edit/Change your Saved Search click on the button.


What does the E-Mail Alert status mean?
The status denotes if the Alert will be sent or not. An "Active" status means the alert will be sent. An alert with an "Inactive" status will not be sent.


How do I save a property so I can view it later?
On the Listing Details page you will see a button. This will save that property in your "Saved Properties" folder that is available from your Real Estate Home page.


What is the Buyer Profile used for?

This information will help us enhance the site to meet your property needs.




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